Four Points by Sheraton Batam

The room was relatively spacious. The bed and pillows were very good, soft but firm. The property deosnt have balcony in the rooms, but wasnt an issue as the view was good. we asked for a high floor room in the middle to avoid sounds of road vehicles and got it. The TV channels were reasonably diversified with some good English and local options. The staff were very friendly with a big smile always and ready to help with our requests. The food was a reasonable spread, though not much choices in meat. Dessert was good, but was exactly the same on the 3 days that we stayed. Loved the brown bread and they have an ice cream machine as well. Getting a Gojeck cab was alwyas easy as a breeze.

Everything except the security & privacy.

the hotel was very well maintained and actually looks like the picture! very clean and the staff were super nice too!! very fast and efficient service as well! the food was super good too and location is very convenient. SUPER BIG toil4t and super clean love it!! definitely good value got money

I had a fantastic stay at this hotel! All the staff were very friendly. The highlight for us was definitely the exceptional service provided by Guest Relations Officer Ms Stephanie. She went above and beyond to make sure everything was perfect and truly made our stay feel special.. The hotel itself was clean, comfortable, and well-maintained. I’ll definitely highly recommend..

The Front counter staff were very friendly and helpful. They were attentive and took the initiative to check if we needed any help. Staff in the restaurants made the experience comfortable for my family. The rooms were very comfortable and clean. We are really satisfied. Special shout-out to Billy and Angel for their help and attentiveness.